Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
Main responsibilities:
Delivering exceptional level of service to our customers involving several key responsibilities that include:
- Response to customer inquiries via e-mail, telephone, fax or system
- Order processing in relevant customer service systems which includes orders entry
- Service administration
- Complaint handling
- Billing inquiries which includes price quotations, price checks and item quanity
- General administration which includes customer files and sales contracts maintenance
-Work according to documented process (SOP, Work Instruction, ...)
- Actively participate in the on-going assessment of customer support processes and
incorporate approved improvements
- Provides ad-hoc support to internal and external stakeholders
- Be able to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
- Develop preventive action to avoid issues in future
- Perform other tasks requested by the manager to reach team’s objective or the company objectives based on current needs.
Requirements:
- Fluent in English at least CEFR C1 level.
- Understanding of the culture of the serviced region (UK).
- Previous experience in customer services is preferred.
Personal Profile:
- Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
- Ability to handle pressure and also drive positive change.
Your advantages with us:
- Private healthcare including dental care – MEDICOVER
- Life and long-term disability insurance – GENERALI
- Hybrid work model with home office allowance
- Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies
- Attractive internal programs: Tuition Reimbursement / Referral Awards/ Rewards and Recognition Program / Internal Mobility Program
- Additional vacations days
Similar Jobs
- Inside sales trainee Krakow (City), Lesser Poland, Poland
- Service Director, Global Growth Market Thāne, Maharashtra, India, Chiyoda, Tokyo, Japan, Krakow (City), Lesser Poland, Poland, Petaling Jaya, Selangor, Malaysia
- Customer Care Specialist (German / French / Italian / Spanish or Dutch speaker) Krakow (City), Lesser Poland, Poland