Customer Care Specialist (German / French / Italian / Spanish or Dutch speaker)
Krakow Req ID JR-038918
Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity.
Main responsibilities:
Delivering exceptional level of service to our customers involving several key responsibilities that include:
- Response to customer inquiries via e-mail, telephone, fax or system
- Order processing in relevant customer service systems which includes orders entry
- Service administration
- Complaint handling
- Billing inquiries which includes price quotations, price checks and item quanity
- General administration which includes customer files and sales contracts maintenance
-Work according to documented process (SOP, Work Instruction, ...)
- Actively participate in the on-going assessment of customer support processes and
incorporate approved improvements
- Provides ad-hoc support to internal and external stakeholders
- Be able to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
- Develop preventive action to avoid issues in future
- Perform other tasks requested by the manager to reach team’s objective or the company objectives based on current needs.
Requirements:
- Fluent in English at least CEFR C1 level.
- Fluent in one of the following service languages: German / French / Italian / Spanish or Dutch
- Understanding of the culture of the serviced region.
- Previous experience in customer services is preferred.
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